Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
If there is a delay or issue with your order (for example, an out-of-stock item), we will notify you immediately by email.
2. Shipping Times
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
- Delivery times may vary depending on your location, product availability, and carrier performance.
3. Shipping Rates
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
In some cases, free shipping may be offered during promotions or on specific products.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery status online.
5. Shipping Areas
We currently ship within the United States.
If you are located outside the U.S. and wish to purchase, please contact us at waterburywheelsandtires@gmail.com to check for special arrangements.
6. Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 48 hours of delivery (or expected delivery date).
We will work directly with the shipping carrier to resolve the issue or send a replacement.
Please include photos of any damaged items or packaging when applicable.
7. Local Pickup
Local customers may request in-store pickup. Please contact us before placing your order to confirm product availability and pickup time.
8. Contact Us
For questions about your shipment or delivery, please email us at:
📧 waterburywheelsandtires@gmail.com